The Reverse Logistics Group (RLG) is a tech-enabled and asset-light organization with a highly scalable platform connecting all stakeholders within the reverse logistics value chain. RLG addresses global challenges in product and material returns through technology to generate value from product returns and ensure regulatory compliance on a global scale. We partner with manufacturers, retailers, and government organizations to provide new levels of business intelligence, resource efficiency, and customer satisfaction.

The specific issues that we faced were with back office support, accounting and tax support. Our previous provider didn't listen to our needs and wasn't providing the solutions that we actually wanted. So we realized that it was time for a change. However, we did not know exactly where to start which was the reason why we looked for a strategic and experienced partner.

With Ongresso, we had a very fast implementation time, we got up to speed very quickly, which was important. In addition, we had the feeling from the start that they listen to us. They take our problems seriously and we get a quick response and effective solutions. That was precisely what we were looking for in this partnership. Having an experienced partner with a presence across Latin America is a benefit, as our company continues to grow in the region.

With Ongresso we feel that our needs are being heard and understood. We are on the same page. The help we receive from Ongresso specifically with legal issues and back office tasks helps to support the continuous growth of our company.