In general, communication in Mexico is cordial and respectful, while close partnerships are highly valued. Nevertheless, in Mexico, business connections are formal, especially at the beginning. Consequently, it’s crucial to use official titles and to address them by their last names, unless you have their permission to do otherwise.
Additionally, it’s valuable to read between the lines because Mexicans have a propensity for being indirect in their communication. Those accustomed to more direct communication methods may find this indirect approach bemusing. For instance, Mexican business partners won’t state their disagreements or outright rejection of a deal in an open and transparent manner. It would be rude and uncommon to communicate in such a hostile manner. If it appears that a process has stagnated, the specific cause of the issue should be elicited in a diplomatic and non-confrontational manner. One will eventually have a sense of the non-verbal level of communication, which is more prominent in Mexico.